Toprung Documentation Services - Consultancy
At Toprung Documentation Services Ltd we recognise that you, the client, have the fullest understanding of your own products and client profiles but we also know that it can be helpful to consult an outside specialist about the best way to describe them.
As documentation specialists, we have the experience and skills to advise on the following:
specifying appropriate Help products
For example:
Is it better to use HTML help or WebHelp?
Is it more effective to supply your customers with printed manuals or online
books?
choosing suitable authoring software
For example:
Will it help if you produce manuals and help from a single text source?
What do you need to be able to create your own graphics and illustrations?
assessing the skills of your team of authors
For example:
Do any members of the team need training in Help Authoring techniques or
work group practices?
defining documentation standards
For example:
Do your standards conform to your clients' requirements?
Are the standards for your software documentation consistent with your
corporate publication standards?
estimating timescales for completing a project
For example:
Have you allowed for documenting all the changes that result from an upgrade
of the software?
establishing quality assurance requirements.
For example:
Does your QA process include reviews of the accuracy and readability of
your printed and online documentation?
We can provide on-site support by:
training your staff in authoring techniques
carrying out editorial reviews of your in-house documentation
compiling single publications from documents submitted by many different authors
managing the delivery of the completed product for printing, copying to CD or deploying on a server.
